Customer Service Advisor-Native korean

Kuala Lumpur Sentral, Kuala Lumpur
Posted 13 days ago
Logo GROWTHFN Sdn bhd
Company:
GROWTHFN Sdn bhd
Company Description:
WE ARE A PREMIER EXECUTIVE SEARCH AND STAFF AUGMENTATION FIRM, STARTED IN MALAYSIA IN 2020, WITH SUBSEQUENT EXPANSION INTO THAILAND AND THE PHILIPPINES.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Diploma
Number of vacancies:
3

Job Description

Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Primary Job Functions:
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time .
Experience: GDS experience ( able to handle flight GDS system (Sabre, Galileo, and Amadeus) with 1 year experience/ relevant certification/ non GDS experience is okay

*NOTE: The paperwork and relocation expenses will be handled by the company*
Salary:
RM 10,000.00 Monthly