Customer Service Advisor-Native korean

Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Primary Job Functions:
1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time .
Experience: GDS experience ( able to handle flight GDS system (Sabre, Galileo, and Amadeus) with 1 year experience/ relevant certification/ non GDS experience is okay

*NOTE: The paperwork and relocation expenses will be handled by the company*