Italian Speaker - Customer Service
Kuala Lumpur, Kuala Lumpur
Posted 3 days ago
- Company:
- Growthfn
- Company Description:
- We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years. We cater to IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure and Renewable Power industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 1
Job Description
We are looking for a dedicated and detail-oriented Customer Service Representative fluent in Italian and English to join our BPO team. This role will serve as the primary point of contact for Italian-speaking customers, delivering outstanding service by resolving inquiries, handling complaints, and providing information about our products and services. The ideal candidate will be patient, solutions-oriented, and committed to enhancing customer satisfaction.
Key Responsibilities:
Deliver Customer Support: Provide prompt, friendly, and knowledgeable support to Italian-speaking customers via phone, email, and chat.
Resolve Customer Issues: Effectively address customer inquiries, resolve complaints, and provide accurate information on products and services.
Adhere to Procedures: Follow company protocols and BPO quality standards, ensuring consistency in customer interactions.
Maintain Accurate Records: Document all customer interactions accurately in the CRM system for future reference and quality purposes.
Work with Cross-Functional Teams: Collaborate with team members and other departments to improve customer satisfaction and operational efficiency.
Achieve KPIs: Meet or exceed performance metrics, including response time, issue resolution, and customer satisfaction scores.
Requirements:
Language Skills: Fluency in Italian and English (both spoken and written).
Customer Service Experience: Prior experience in a customer service role, ideally within a BPO or call center setting, is advantageous.
Technical Proficiency: Comfortable using CRM and support software for case management and documentation.
Interpersonal Skills: Strong communication skills with a friendly and empathetic approach to customer care.
Problem-Solving Ability: Able to handle complaints, troubleshoot issues, and provide solutions calmly and effectively.
Schedule Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as required.
Preferred Qualifications:
BPO/Call Center Experience: Experience in a target-driven BPO environment is a plus.
Multitasking Ability: Skilled at managing multiple cases or customer inquiries simultaneously while maintaining high-quality service.
Attention to Detail: Strong organizational skills with the ability to focus on accuracy and completeness.
- Salary:
- RM 9,000.00 Monthly
