Customer support
Kuala Lumpur, Kuala Lumpur
Posted 16 days ago
- Company:
- Opeyemi HR
- Company Description:
- Ope HR is a dynamic and innovative organization dedicated to delivering exceptional products and services. We foster a collaborative and inclusive work environment that encourages creativity, growth, and excellence. Our mission is to provide top-notch solutions that exceed our clients' expectations. We're committed to hiring talented and passionate individuals who share our vision and values. Join our team and contribute to our mission. We offer a challenging and rewarding career, opportunities for growth, and a supportive work environment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 3
Job Description
ROLE: Customer Support (Mandarin, Cantonese, English Speaker)
Location: Kuala Lumpur, Malaysia
Total Salary: RM 3800
Joining Date: 7th April 2025
Experience: Fresh graduate or 1 year of experience in customer service (preferably in a BPO setting)
Role & Responsibilities:
• Take calls and provide accurate answers to customer queries.
• Deliver excellent customer support and services, offering patient assistance at all times.
• Respond to customer inquiries using knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customer support and services effectively through active communication.
• Meet and exceed all key performance indicators set by the company and the client.
• Abide by de-escalation processes involving dissatisfied customers.
Requirements:
• Good Mandarin, Cantonese, and English communication skills
• Fresh graduate or 1 year of customer service experience (preferably in a BPO setting)
- Salary:
- RM 3,800.00 Monthly
