Mandarin or Cantonese Voice Support (Permanent Night Shift)

*ROLE: -
Role & Responsibilities:
* Take call and provide accurate answer to customer queries.
* Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.
* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
* Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
* Abide to De-escalation processes that involving dissatisfied customer.
* Strong in communication skill in oral & written, deliver active listening and able to articulate step by
step problem solving.
* Proficient in Mandarin either Cantonese and English is a must
* Malaysian Native speaker with above or more required languages is an added advantage
* Always perform duty in professional manner at all times
* To demonstrate willingness and effort to offer help needed to customer and peers with respect
* Being attentive during training & call handling
* Equipped with negotiation skills and able to handle difficult customer over the phone calls.
* Proficient in general computer knowledge & skills.
* Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be
responsive
* Always acknowledge and deliver respond to Team leader or supervisor.
* Flexible and quickly adapt to new processes and information changes.
* Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.