Senior Sales Executive (Chinese Required)

Contract : 12 months (Extendable)
Location : Cyberjaya
Salary Range : RM3,500.00 – RM4,500.00
Working Hours : Mon-Fri (9.00am – 6.00pm) (required to travel domestically as needed)

We are seeking a proactive and customer-focused Senior Sales Executive to manage and grow relationships with domestic customers in the telecommunications industry. This role is ideal for candidates passionate about sales and customer service, with a knack for communication and the ability to converse fluently in Mandarin to cater to Chinese customers.

Job Responsibilities
•Account Management: Serve as the primary point of contact for assigned domestic customers, ensuring their needs are met promptly and efficiently. Build and maintain strong, long-lasting relationships with customers to drive retention and loyalty.
•Sales and Business Development: Identify opportunities to upsell and cross-sell telco products and services to existing customers. Work collaboratively with the sales and marketing teams to achieve revenue and customer satisfaction goals.
•Customer Support: Understand and address customer inquiries, ensuring high levels of customer satisfaction. Coordinate with internal teams to resolve issues related to service delivery, billing, or technical support.
•Communication and Reporting: Prepare and deliver presentations, proposals, and reports to customers and internal stakeholders. Maintain accurate records of customer interactions, sales activities, and account progress in CRM systems.
•Market Knowledge: Stay updated on industry trends, competitors, and market conditions to provide customers with relevant information and advice.

Qualifications:
•Education: Bachelor’s degree in Business, Telecommunications, or a related field.
•Experience: 1-2 years of experience in account management, sales, or customer service (preferably in the telecommunications industry). Fresh graduates with relevant internships are encouraged to apply.
•Language Skills: Proficiency in Mandarin (spoken, written, and reading) will be advantage, in addition to English and Malay.
•Technical Skills: Basic understanding of telco products and services (training will be provided). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Soft Skills:
•Excellent interpersonal and communication skills.
•Strong organizational and time management abilities.
•Customer-focused mindset with problem-solving skills.
•High level of adaptability and eagerness to learn.
Other Requirements:
•Willingness to travel domestically as needed.
•Team player with a collaborative approach.